Terms of service

Exchange Policy
“We want you to find the perfect fit from the first try. If you need an exchange, we are here to support you.”

Timeframes
Exchanges may be requested within 40 calendar days following delivery. For promotional products (SALE), the timeframe will be 30 calendar days.

Conditions and Exceptions
For an exchange to be accepted, the garments must be in perfect condition. We will not accept exchanges of pants or garments that have been worn, are sweaty, smell of detergent, perfume, or moisture, are stained (e.g., makeup), or show any type of deterioration. The garments must retain their original tags.

Costs
The first exchange for size or reference is free (round-trip shipping costs are covered by LaMuRaY). From the second exchange onwards, the customer assumes the logistical costs.

International Exchanges
LaMuRaY may designate logistical points within the customer’s country. The first international exchange will be fully covered by the brand.

Procedure
Any exchange request must be made by sending an email to lamuray.co@gmail.com, indicating the order number, the garment to be exchanged, and the reason. Our team will provide the steps to follow.

Warranty Policy
LaMuRaY offers a 7-month warranty from the delivery of the product, applicable only to manufacturing defects.

- Coverage: The warranty covers defects in seams, zippers, buttons, and the structure of the garment.
-Exclusions: It does not cover wear and tear from normal use, friction, improper washing (e.g., use of strong bleaches), modifications made by third parties, or misuse.
-Procedure and Resolution: Each case will be evaluated by LaMuRaY’s technical team after receiving the request at lamuray.co@gmail.com. The evaluation may include a technical analysis of the garment’s use to determine the origin of the damage. If the warranty is approved, the first option will be the repair of the garment. If it cannot be repaired, it will be exchanged for a new one or store credit will be issued.
-Refund for Warranty: A monetary refund will only be issued if, after a repair, the failure repeats, or if the product cannot be repaired or exchanged for an identical one, as established by Law 1480 of 2011.

LaMuRaY reserves the right to determine, based on technical criteria, whether the product meets the warranty conditions.

General Terms and Conditions

-Availability: Product availability is subject to inventory. In case of inconsistencies, the customer may opt for an exchange or refund.
-Images: Website images are representative and may present color variations depending on the device’s screen settings.
-Maximum Timeframes: If an order exceeds 30 calendar days without being delivered (unless previously agreed upon), the customer may request cancellation and a full refund.
-Intellectual Property: All site content is the property of LaMuRaY and is protected by intellectual property laws.
-Jurisdiction and Applicable Law: These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute arising from a purchase on this website will be submitted to the jurisdiction of Colombian judges.