Refund policy

Right of Withdrawal (Refund)
In accordance with the Consumer Statute of Colombia, the customer may exercise their right of withdrawal (buyer’s remorse) within 5 business days following the delivery of the product.

Costs: In the event of exercising the right of withdrawal, the transportation costs and any others involved in returning the product will be fully borne by the customer.

Conditions: The product must be in perfect condition, unused, odorless, unwashed, and with its original tags (the same conditions from section 2.2 apply).

Refund: Once the garment is received and verified, the refund will be processed within a maximum period of 15 calendar days, using the same payment method used for the purchase or via bank transfer.
Procedure: The request must be sent to lamuray.co@gmail.com.

Refund and Payment Reversal Policy
Monetary refunds only apply in cases of withdrawal within the legal timeframe (5 business days) or for warranties that do not allow for repair. After this period, LaMuRaY may offer exchanges or store credit, but not monetary refunds.

Payment Reversal for Fraud or Non-Delivery
The customer has the right to request the reversal of a payment made with a credit card, debit card, or other electronic payment instrument in the following cases:

-When the purchased product is not received within the stipulated timeframes.

-When the delivered product does not correspond to what was requested or is defective.

The reversal request must be notified to lamuray.co@gmail.com within 5 business days following the date the customer became aware of the situation.